Shotmiser customer Help FAQs

Under the Shotmiser License Shedule and Terms & Conditions we stipulate that an administrative fee of £25.00 will be charged to deactivate your active account and set up a new user account. Please contact OptimizeGolf for up-to-date administrative charges before selling on your Shotmiser.

Shotmiser course maps are generated by a mixture of walking the course using survey grade equipment and high resolution flown imagery, Click here for futher information.

You purchase courses by visiting www.shotmiser.com and logging in to your user account with your Username (email address) and Password (created when you activated your shotmiser). Click buy courses and search the course list for the course you wish to buy. Once you've found your course click add to cart and proceed to purchase, remember to tick use credits if you have Course Credits in your account. With the G500Lite you get FREE £100 worth of credit. FREE £500 of credit with the G500 and UNLIMITED course downloads with the G700. Once you've completed the course purchase launch MyShotmiser to download your courses to your Shotmiser .

Courses are downloaded through MyShotmiser the desktop application. Click on download courses. Enter your Username (email address) and Password (created when you activated your shotmiser), your course purchase will have a download button next to it. Click download. Once you are prompted that the course has downloaded successfully, click the 'Back' button. Your course file should appear in the left hand column of MyShotmiser.

Courses are transferred to your Shotmiser device through MyShotmiser the desktop application. With your device synchronised with your PC and MyShotmiser open, select the course for transferring to your Shotmiser device from the left hand column and click the middle button 'Transfer Course to Device'.

There are three ways you can charge your Shotmiser. When you connect your Shotmiser to a computer through the USB cable, Shotmiser will automatically start to charge. You can use the wall adapter and charge Shotmiser from any wall outlet. You can also charge your Shotmiser with the in-car charger that is included with your purchase. To purchase a wall charger or replacement USB cable and car charger, please visit our accessories page.

G700 - You will see a Red light shining on the front of the Shotmiser. Once the light goes green Shotmiser is charged.

G500 - You will see a blue light shining on the front of the Shotmiser. Once the light goes out Shotmiser is charged.

G300 - You will see a red light shining on the front of the Shotmiser. Once the light goes green Shotmiser is charged.

We state that all products should be fully charged before use.

If your Shotmiser isn’t charging unplug the USB cable and plug it in again, please ensure that you are using the original USB cable shipped with your Shotmiser device. Check all connections if you are using a wall charger or in-car charger. If this does not resolve the problem please contact technical support.

It is recommended that you only use chargers supplied with your Shotmiser. If you require a replacement USB Cable, Wall Adaptor or In-Car Charger please visit the accessories page of this website.

G700 - Simply slide the back battery cover off your Shotmiser and remove the battery. Insert a new battery making sure the terminal ends match and slide the back cover on again. To purchase a new battery, please visit our accessories pages.

G500 - The G500 has an internal long life battery that cannot be replaced.

G300 - Simply slide the back battery cover off your Shotmiser and remove the battery. Insert a new battery making sure the terminal ends match and slide the back cover on again. To purchase a new battery, please visit our accessories pages.

Use a soft dry cloth to clean your Shotmiser.

You can measure distances in either GPS On or GPS Of (Manual) mode by simply touching the screen anywhere. This will give you a distance to the target position at the bottom of the screen and a distance from the target position to the pin at the top of the screen, at the same time updating the front and back of green distances. See our Shotmiser Demo Video's

You can measure your shot distance when you have Player Stats mode ON in both GPS On or Off in manual mode. Simply when you arrive at the ball, touch the distance at the top of the screen and Shotmiser will prompt you accept your current location. Tap accept and the distance of your shot will be displayed on the right. With Player Stats ON Shotmiser logs all your shots. See our Shotmiser Demo Video's

Shotmiser works in two modes. GPS On and GPS Off, what we refer to as Manual mode. You know what mode you are in by looking at the GPS icon in the top right corner of the Shotmiser. If GPS is showing green you are working in GPS mode. If showing red you are not receiving a GPS signal and the Shotmiser reverts to Manual mode. You can also turn GPS On and Off by tapping the GPS icon and accepting the 'Turn Off GPS' or 'Turn On GPS' statement depending on the Shotmisers current mode.

To switch GPS Off to go to Manual mode, tap the GPS icon in the top right of the screen and select YES to the 'Turn Off GPS' prompt.

If in GPS Off (Manual mode) to turn GPS back on simply tap the GPS icon in the top right of the screen and select YES to the 'Turn GPS On' prompt.

GPS On mode allows the Shotmiser to track your position on the course yard by yard as you walk the hole. Your yardages will update at the top of the screen as the course map zooms and rotates to your current position, you are able to touch the screen to obtain a distance to any target position on the hole and from that point to the pin. You should only be in GPS On mode if you are at the course. Manual mode works in the same way as GPS On mode except you are marking your position on the course rather than GPS placing your position. You are still able to obtain the distance to any target position on the hole. Manual mode is useful when you are away from the course and would like to simulate playing the course and in the event that you lose GPS signal.

If the distances are reading --- you are in GPS On mode and are not on the golf course you selected. If you are trying to preview the course or simulate play away from the course, you need to be in GPS Off (Manual) mode. To switch to GPS Off mode tap the GPS icon at the top right of the screen and select YES to the 'Turn GPS Off' prompt.

Shotmiser has the ability to acquire a GPS signal in most weather conditions including indoors in some environments. In the event that you can't acquire a GPS signal, try powering off the Shotmiser and powering it back on again please . Please note it can take several minutes for any GPS unit to acquire a strong signal, If this does not resolve the problem please contact technical support.

You select to display the course in yards or meters when you initially launch Shotmiser.

To access the Shotmiser menu simply tap the screen near the bottom.

To set your handicap in Shotmiser, simply tap the screen near the bottom to access the menu. Select the Tools icon and Options, use the + and - buttons to set your handicap.

Simply tap the Shotmiser screen at the bottom to access the menu. On the left you can access the digital Score Card by tapping the pencil icon. Pan the course by selecting the hand icon and zoom in and out on the course or your current hole when selecting your target position by selecting the magnify glass. View player stats by going to the tool menu and selecting View Stats.

To exit Shotmiser and turn the Shotmiser device off simply tap the screen near the bottom to access the Shotmiser menu and select 'Exit'. Select Yes and Shotmiser will close, To then turn off your device, on the G700 press the power button on the front until you get the power off screen - select power off. On a G500 slide the switch on the left side of the device to the down position and on the G300 hold down the power button, top right to power off.

You can find your Product key for activating your Shotmiser online account and the MyShotmiser desktop application on the inside of the box lid or on the License Schedule booklet that came in your Shotmiser box.

A common error with activating MyShotmiser occurrs when the user is entering their Username (email address) and Password (created when activating their Shotmiser online account) in to the prompt box. Your Username and Password are case sensitive, check your spelling. If you persist to have problems with activating MyShotmiser contact technical support.

If you cannot remember your password, visit www.shotmiser.com and the login page. Below login is a forgotten password feature. Enter your User Name (email address) and click submit, a new password will be emailed to you. Please change this password by going to 'View/edit details' when you log in to your account.

You can find your Shotmiser device serial number printed on your Shotmiser box or on the back of the Shotmiser device, on the G700 you will need to remove the back casing and battery to reveal the serial number.